Log In
Sign Up
ARE YOU LOOKING FOR A NEW AND CHALLENGING EXPERIENCE IN DEALERSHIP SERVICE MANAGEMENT?
Airstream Adventures of Morgan Hill, CA is looking to hire a team-oriented, systematic, and process-driven full-time Service Manager. Do you have demonstrated success in service management? Do you want to further your career with an established and growing company in a unique and rewarding work environment? Would you like to have Sundays and Mondays off? If so, please read on!
COVID-19 vaccinations are required for employment at Airstream Adventures and all of its subsidiaries. Religious, disability or medical accommodations may be considered.
This Service Manager position earns a guaranteed $100K per year with the protentional to earn additional commissions based on service volume. Additionally, we are offering a $15,000 EMPLOYMENT BONUS! This will be paid out in 2 payments (1/2 on your first paycheck and the other half on your first check after completing 90 days!). We also offer generous benefits, including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan, holiday pay, paid time off (PTO), short-term & long-term disability, life insurance, and more. In this role, you will be responsible for overseeing the entire Service and Parts department at the dealership. This includes hiring, training, and managing the performance of Team Members, as well as serving as the department’s main contact with Guests, vendors, and representatives. If you have Service Management experience in RV, that’s a plus! If this sounds like the right opportunity in RV Service management, apply today!
ABOUT AIRSTREAM ADVENTURES
Founded in 2010 to fulfill the need for a sales and service experience that was equal to the Airstream brand, we exclusively sell and service Airstream Travel Trailers and Airstream Motorized Coaches. We quickly expanded to several locations and are currently experiencing unprecedented demand. We pride ourselves in providing the inspiration and freedom to explore new lands, rekindle old adventures, and discover new friendships without boundaries. We have locations in Portland, OR, Milton WA, Spokane, WA, Caldwell, ID, Fairfield, CA, and Morgan Hill, CA.
Our purpose is to provide our Guests with the opportunity to create memories and adventures in an Airstream that will last for generations and our team members with the opportunity to grow professionally and personally. We believe that when we put people first, financial rewards will follow. Our priority is to hire people with the right aptitudes that share our values and fit into our culture.
A DAY IN THE LIFE OF AN RV SERVICE MANAGER
As our RV Service Manager, you run an effective and cohesive Service department. You manage the daily business and work process flow for the entire shop including the parts department, service advisors, warranty, and detailers. Under your excellent leadership, the Service Team members are inspired to take pride in their work. You will conduct training and meetings on safety, technical updates, and team member communication. As a hands-on leader, you demonstrate exceptional customer service and attention to quality as you assist and remove obstacles with guest repair orders. You work hard to create a positive and professional atmosphere for our team members and guests alike.
During the diagnostic, quote, repair, and invoicing (or claim creation) processes, you oversee the total management of work orders, which often includes direct contact with Guests. You carefully review and manage service reports. Your job is also highly collaborative as you coordinate efforts with sales management to create an exemplary Total Guest Experience. You focus on improving productivity and ensuring Team Members have the skills and tools to do their job while increasing operational efficiency, controlling internal costs, and consequently enhancing profitability. You get great satisfaction out of making sure that our guests are able to continue fulfilling their dreams of creating memories and adventures in an Airstream!
QUALIFICATIONS FOR AN RV SERVICE MANAGER
- Associate’s Degree or applicable experience is preferred.
- 5-8 years of Guest service experience.
- 4-6 years’ experience in leading a team.
- Must possess a strong understanding of the dealership service process.
- Strong communication and follow-up skills.
- Ability to work effectively and efficiently in a high-based environment.
- Must be proficient in the use of Microsoft Office 365 (excel, word, powerpoint, outlook).
- Must have previous experience in communicating with Guests face-to-face, on the phone, and via email.
- Previous experience in calculating dollar figures and amounts such as discounts, commissions, percentages.
- Must possess a valid Driver’s License with a clean, insurable, driving record.
Do you have excellent communication skills? Are you analytical with good problem-solving skills? Do you enjoy coaching and mentoring others? Are you committed to creative thinking for continuous improvement? Do you have effective relationship-building skills? Are you organized and able to effectively prioritize and delegate multiple tasks? If so, you might just be perfect for this RV service management position!
WORK SCHEDULE
This RV service management position typically works Tuesday – Saturday, 8:00 AM – 5:00 PM.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this RV service management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
AANW Holdings, LLC is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with AANW Holdings, LLC, please contact our Human Resources Department and direct assistance will be provided.
Employment Type: Full Time
Salary: $100,000 Annual
Bonus/Commission: Yes
