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The Medical Assistant – Front Office is responsible for supporting efficient patient flow and registration duties while performing various aspects of the front office patient visit.
Description of Primary Responsibilities:
1) Responsible for supporting and monitoring patient flow.
a) Scrubs appointments in advance to ensure necessary information is available for patient visit.
b) Assists in the distribution of patients, including walk-ins.
c) Makes appropriate assessment of patient’s health needs, including taking temperature, collecting symptoms, etc.
d) Keeps patients informed of wait times and ensures patients are properly flowed in system.
e) Schedules patient appointments.
2) Responsible for performing various aspects of patient visit during check in.
a) Collects accurate demographics and insurance eligibility information.
b) Registers new and established patients according to expected workflows.
c) Captures and updates insurance information in the patient’s record.
d) Completes enrollment and necessary forms for financial programs.
e) Completes necessary clinical forms required for patient visit.
f) Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
g) Ensures documents within e-fax folders are addressed.
3) Ensures collection of nominal fees and patient balances at the time of check in.
a) Reconciles and deposits all payments collected at the end of the shift.
b) Generates daily bank deposit and necessary reporting to Finance department.
4) Responsible for obtaining medical record releases, and ensuring the processing of medical record requests.
a) Performs documentation in the patient’s electronic health record according to policy and training.
5) Follows procedures for opening and closing the health center.
6) May also be required to perform back office duties
a) May also be responsible for maintenance of the mobile health unit.
b) In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle.
c) Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends).
d) Maintains all vehicle logs and any DMV records as required.
e) Assists disabled passengers and children into and out of vehicle.
f) Immediately reports to supervisor any vehicle safety, maintenance and hazard issues. Cooperate with any 3rd party official or employee assigned to vehicle inspections.
7) Performs other duties as assigned.
medical assisting, Patient care, Appointment scheduling, Medical, Vitals, Insurance verification
Top Skills Details:
medical assisting, Patient care, Appointment scheduling
Additional Skills & Qualifications:
1) Duties require the ability to effectively perform in response to workflow or ongoing direction by supervisors or others.
2) Ability to effectively select from pre-established alternatives to resolve situations encountered on the job.
3) Duties require analysis of information following established methods, not requiring the employee’s own opinions.
4) Employee’s focus is primarily on their own work.
5) Requires the compilation of information.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email
for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Tagged as: United States
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