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Position Overview:
Responsible for ensuring customer service and the front desk processes of registration, scheduling, and payment collection high standards operationally and financially.
Essential Duties and Responsibilities:
- Provide quality Customer Service to the patients and visitors courteously and promptly.
- Verify and update patient account information according to Front Desk policy and procedures.
- Works routinely with the Insurance verification team to maintain knowledge of Insurance and to ensure the accuracy of information being entered.
- Maintains work area and patient waiting room routinely and in a neat and orderly manner.
- Maintain knowledge of individual physicians scheduling requirements and preferences.
- Provide patient support and respond to requests for information in a courteous and timely manner.
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
Qualifications:
- High School Diploma or GED equivalent
- 1+ years of experience as a receptionist or administrative assistant in a healthcare setting
