Colonial Savings Looking for Administrative Assistant at Fort Worth, TX Full Time

The Administrative Assistant for Loan Servicing will support the divisions Director Loan Servicing and all direct reports to the director within the servicing division. Support functions will include; phone support, calendar management, meeting scheduling / preparation of facilities, booking travel and maintaining a professional work environment both internally and externally with clients. In addition the following key duties will be performed; assemble and prepare monthly servicing reports, maintaining of department organizational charts, follow up and tracking of escalated complaints received by executive management, follow up and status reporting of key deliverables assigned to department leaders and support of department initiatives as may be required from our Business Support Leader.

Responsibilities Include:

• Serve as principal communication channel for internal and external calls and inquiries to Servicing Oversight Director and Loan Servicing in general
• Plan and coordinate meetings and events (luncheons and dinners) by coordinating conference facilities including setup and wrap-up as necessary
• Evaluate, recommend and schedule off site facilities for meetings and dinner appointments as needed
• Manage Directors calendar and make travel arrangements as required
• Coordinate the successful completion of tasks and assignments to department leaders by keeping track of schedules and reminding leaders of responsibilities and deliverable due dates
• Coordinate preparation of materials and presentations while maintaining the highest level of confidentially
• Coordinate and maintain organizational charts for loan servicing division
• Coordinate and assistance with the preparation of reviews, salary increases, yearend bonus information and other highly confidential leadership and associate information
• Assemble and organize data for the facilitation of the Loan Servicing divisions monthly reporting requirements
• Assemble and prepare divisional presentations for internal and external clients as requested by Director
• Serve as liaison between Loan Servicing division and key internal departments for the coordination of information exchanges including request for status updates on key initiatives
• Maintain and manage the content of divisions intranet site to ensure key data contact information and reporting is updated
• Conduct follow up of escalations received through executive leadership team to ensure timely responses are completed to the customer and/or regulatory agency. Report status of open and pending responses weekly to Director
• Ensure that staff meeting agenda and minutes are maintained
• Support special projects as needed

Requirements:

* 3+years of administrative experience at the executive level
* Experience and knowledge of mortgage servicing preferable
* Possess knowledge of Microsoft office products; Excel, Word, and PowerPoint
* Knowledge of SharePoint a plus
* Possess excellent phone skills for dealing with internal / external clients and customers

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285