Cox Communications Inc Looking for Director, Platform Management and Operations at Atlanta, GA Full Time

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Position Overview:

The Director of Platform Management and Operations develops and executes strategies to support and maintain Cox Business Salesforce Platform (CB Force). The Director impacts the way our team engages and provides transformational leadership across the technology operations team, our Cox Business Salesforce Platform and Solutions Owners. Additionally, the Director plays a significant role in managing our System Integrator.

The Director will be a valued and critical member of the IT Salesforce delivery team, working with our Sr. technology team leaders. The ideal candidate will have considerable experience release management, operations management, developing and leading large and complex IT programs; a people leader who is technically sound, with the proven ability to lead a highly technical team. The right candidate will have experience in leading, mentoring, coaching, and developing others.

There are several areas that the qualified candidate will be focusing on:

• Relationships: Building and maintaining relationship with key technology and business partners
• Platform management; Operations management, and Release Management of our Salesforce platform
• Resource Management, both FTE and 3^rd Party Labor (3PL)
• Software Delivery: IT Software Delivery Team Management
• Executive presence: Representing Technology in key stakeholder discussions
• Oversight: Directorship Oversight of major IT systems supporting key business functions.
• Team development: Fact-based metrics to optimize IT delivery team
• Vendor management: Client Relationship/Customer Satisfaction, and Leadership.

Key Responsibilities:

• Platform management, Release Management and Operations management of integrated Salesforce platform
• Management of software implementation team
• Define team goals and metrics, and support team members in working to achieve them
• Define resourcing requirements across your team (identify hiring needs, promotion opportunities, skill gaps, etc)
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports; handle the performance feedback and annual review processes for direct reports
• Work with Senior managers to develop executive reports, project timelines, tasks, and resource plans
• Collaborate with project teams to address potential issues around scope, solutioning, and cost
• Collaborate with the leadership team to innovate and achieve company objectives
• Proactively work to improve our delivery processes
• Proven ability to build, manage and foster a team-oriented environment.
• Provide leadership, coaching, performance feedback and resources to associates
• Conflict resolution
• Be able to listen to their team and make the best decisions based on the teams feedback and experience
• Executive Presence: Be a clear and consistent communicator with the team and leadership
• Proactively sense and solve problems as they come
• Oversee and enable meaningful processes

Qualifications:

Minimum

• 10 or more years of experience required in related field (i.e., Software delivery, Vendor Management, Platform implementation, IT Operations, Software Release Management, Product and Project Management, etc.)
• 7 or more years of experience if candidate possesses an advanced degree
• Experience in delivering in an Agile methodology, preferable Safe Agile
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization
• Ability to manage multiple projects, deliverables, environments, and milestones
• Strong verbal and written communications skills

Preferred

• BS/BA degree in related discipline strongly desired (Engineering, Technology, Business, etc.)
• MBA preferred
• Executive Presence; Experience in presenting to and interacting with Executive level including VPs and SVPs
• Exceptional organizational skills with the ability to manage multiple projects with competing priorities
• Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
• 10 or more years of leading software development teams, systems analysis teams and/or software architecture teams
• Experience in leading implementation of complex, integrated IT software
• 7 or more years of experience in a management and leadership role of 3PL and FTE resources, preferred
• Experience with Copado DevOps
• Experience in all phases of the SDLC
• Technical Operations experience; managing a complex integrated environment
• Salesforce knowledge and experience, (Sales & Marketing clouds, Field Services, Service cloud)
• Experience in implementing, releasing, and maintaining Salesforce Vlocity
• Experience in Vendor management
• Experience working in a multi-vendor delivery matrix team
• Experience in telecommunications industry desired

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.