The Operations Manager shall be responsible for the overall execution and delivery of the Customer Service Center (CSC), providing oversight and management of all CSC departments, ensuring a high level of customer service, quality and adherence to our Key Performance Indices. This position will serve as the primary point of contact for TxDOT when the Program Director is not available.
The Operations Manager will manage KPI’s, people, processes, quality, and systems within agreed targets and budgets. The Operations Manager will conduct needs assessments, manage capacity planning, and process improvement. This position will provide leadership to managers and is accountable for overseeing operational issues and developing resolutions to meet productivity, quality, and client objectives.
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