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The Tasting Room (TR) General Manager (GM) will play a key role in the operation of the Hotel Tango (HTW) Artisan Distillery flagship tasting room. The General Manager is responsible for directing the daily operations of the TR, ensuring compliance with HTW standards in all areas of operation, including product preparation and delivery, customer relations, facility maintenance and repair, inventory management, team management, recruitment and retention of team members, financial accountability, ensuring the highest quality products and services are delivered to each customer and other duties as required or assigned.
LEAD, MENTOR, ACCOUNTABILITY
Manage a team of 15-20 including Assistant GM, bartenders, barbacks, servers, BOH staff, and hosts
Ensure a safe working environment by facilitating safe work behaviors of the team
Recruit, interview, and hire/terminate team members. Conduct performance appraisals/reviews, take disciplinary action, motivate and train
Schedule yourself and team appropriately, providing enough people to deliver outstanding service during peak and non-peak times
Schedule in conjunction with Events Manager & Assistant GM to ensure internal and external events are staffed appropriately
Ability to tactfully address staff disciplinary issues and to coach performance.
Ability to differentiate between a “training miss” and a disciplinary moment.
Supervising staff write-ups and disciplinary action
Control day-to-day operations by scheduling labor, ensuring the ordering of supplies, and developing a working team
Ensure federal and local health and safety codes, and company safety and security policies are met.
Procedure development, implementation, enforcement, and accountability
Address or direct facility maintenance issues to appropriate parties
Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Record and organize staff tips including prudent delivery/communication to the finance department to be processed for payroll
Develop key performance indicators (KPI) for the tasting room
Manage and approve quarterly menus
Learn, train, and execute all TR roles in order to assist all team members in the execution of duties
INTERNAL AND EXTERNAL RELATIONSHIPS
Work with the accounting department to understand projections, revenue, expenses, COGS, payroll, etc.
Liaison between staff and executive management team
Liaison for HTZV Tasting Room and local organizations and officials
Ensures all staff have appropriate information, including, but not limited to, changes in procedures, staffing, schedules, special product offerings, daily communication via phone, text, e-mail and 7shifts (log)
Maintain HTW tasting room morale and experience- aligning with company culture and branding
Ensure staff are properly trained in order to uphold experience expectations and standards
SKILLS & EXPERIENCE
Because of the nature of this position, candidate must be 21 years of age or older
Bachelor’s Degree in business management or similar field preferred
Sufficient experience will be considered in lieu of a degree
Willingness to work during peak hours, including nights, weekends, and holidays
Valid liquor license, or ability to attain one
Valid Drivers License
Ability to bend, walk, stand, and occasionally lift/carry items weighing 50+ pounds
Excellent computer, problem-solving, and customer service skills
Effectively delegate responsibilities and maximize resources
Decisiveness–ability to lead staff and make decisions
Ability to thrive in a fast-paced environment
3+ years of supervisory/management experience in a similar position
5+ years of food & beverage experience in a restaurant or bar environment
Experience in developing budgets and managing profitability
Experience with or ability to learn food and beverage technology platforms
Experience in decision making, process improvement, event planning, verbal communication, strong customer focus, management proficiency, quality focus
KEY PERFORMANCE INDICATORS
Effectively manage HTW Tasting Room within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
Meet with staff members to review their performance, personal growth, development and progress to reaching their goals
Increase Tasting Room profitability year-over-year, along with additional KPIs, as outlined by the Director of Tasting Rooms
BENEFITS: Excellent pay, company provided laptop and credit card for business expenses, $100 monthly cell phone stipend, 50% employee discount on all Hotel Tango products, USBG guild membership reimbursement, 3 weeks of PTO, 6 Company paid holidays, medical/dental/vision/disability, HSA, 401k, employee of the year program, annual company retreat, career development and growth opportunities, vibrant and inclusive company culture, work-life balance, unconventional hours and much more!
Tagged as: United States
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