RN – Registered Nurse Consultant – Mercy Health Link
*Market* Toledo, Ohio
*Department* Mercy Health Link – Toledo Regional Office
*Thank you for considering a career at Mercy Health*
*NURSE CONSULTANT – REMOTE POSITION*
*Scope of Responsibility:*
Supports Mercy Health in a professional manner by adhering to the Standards of Behavior.
*JOB SUMMARY: *
The selected candidate will utilize effective telephone, verbal, and written communication skills in an interactive call center to provide health information and referral services, and provide afterhours telephone triage services and physician call coverage. The selected candidate will follow approved guidelines, algorithms, policies, and procedures to effectively manage call center responsibilities.
Mission/Core Values: It is expected that all of the duties and responsibilities of this position will be performed in a manner consistent with the Ministrys Standards of Behavior (CARE; Compassion: seeks to understand, listen and explain; Advocate: is the voice for the vulnerable; Respect: demonstrates the highest regard for and welcomes all people; Excellence: commits to the highest standard of quality care, joyful service, and teamwork) and in a manner that reflects the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision making and priority setting. All supervisors and above are expected to develop, implement and monitor short and long range plans to meet or surpass standards consistent with the overall strategic plan.
20% – Utilizes critical thinking and clinical judgment to systematically assess caller’s symptoms to determine appropriate guidelines and disposition of care advice through computer applications and system-based medical protocols, algorithms, policies, and procedures.
10% – Utilizes effective telephone, verbal, and written communication skills.
10% – Knowledge of and proficiency in basic computer skills using a Windows-based platform, minimum keyboarding competency of 40 wpm, and with working knowledge of MicroSoft Office and Internet Explorer.
10% – Provides physician support services, including referrals and afterhours call coverage.
10% – Provides consumer-driven services, including class and event registration, service referrals, and promotion of Mercy Health services and facilities.
10% – Adherence to department policies, procedures, and protocol with ongoing support of colleagues and Health Link team.
10% – Adherence to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations
10% – Embraces Standards of Behavior to provide and promote excellence in customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
10% – Responsible for all other duties as assigned.
The above is intended to describe the general content and functions of this job. It is not to be construed as an exhaustive list of all duties or responsibilities. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. The job description is subject to continual revisions as needed for patient care. Due to the services and care provided by this institution, personnel may be requested to serve in related capacities as determined by their qualifications in a different unit, department, and campus, in an effort to not disrupt patient care and continue to provide a safe environment to our patients. All employees are expected to follow Mercy Health policies and procedures, maintain high standards of safe work performance, and maintain good attendance and punctuality.
Required Minimum Education: 2 year/ Associates Degree
Preferred Education: 4 year/ Bachelors Degree
Combination of post-secondary education and experience will be considered in lieu of degree.
*LICENSURE/CERTIFICATIONS REQUIRED: *
Current Ohio RN licensure. CPR certification within 3 months of hire with continued renewal compliance.
Performs repetitive tasks/motions
Hears alarm bells, telephone, and other sounds
Hears normal conversation
Have good manual dexterity
Have good eye-hand-foot coordination
Have clarity of vision: New (>20)
Have clarity of vision: Mid (>20-20)
Have clarity of vision: Far (>20)
*Please indicate the activitys level of frequency that applies to this position using the following frequency scale: *
*1 = Not at all within shift (0%), 2 = Occasionally within shift (1-33%), 3 = Frequently within shift (34-66%), 4 = Continuously within shift (67-100%);*
Lift/Carry >50 los
Lift above shoulder- 2
Twist at waist- 2
Push/Pull with force
Reaching above shoulder- 2
Lift from floor level up-2
Lift above head- 2
Push/Pull with force >50lbs- 1
Lift/Carry up to 50 lbs- 1
Lift from waist level up- 2
Reads and interprets written/oral instructions.
Sets and meets deadlines, prioritizes work and works independently.
Identifies and understands issues and problems.
Examines data and draws logical conditions demonstrating the ability to apply high levels of critical thinking and understanding.
Expresses or exchanges ideas by means of oral or written communications.
Makes decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.
Organize thoughts and ideas into understandable terminology.
Must be flexible and able to adapt to change.
Periods of high stress and fluctuating workloads may occur.
General office environment: works generally at a desk in a well-lighted, air conditioned office area, with moderate noise levels.
May be exposed to high noise levels and bright lights.
May be constantly interrupted; requiring changing from one task to another of different nature without loss of efficiency or composure.
May have periods of constant interruptions.
Prolonged periods of working alone may occur.
MercyHealth is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
* Comprehensive, affordable medical, dental and vision plans
* Prescription drug coverage
* Flexible spending accounts
* Life insurance w/AD&D
* Employer contributions to retirement savings plan when eligible
* Paid time off
* Educational Assistance
* And much more
*Benefits offerings vary according to employment status
*S**cheduled Weekly Hours:*
24*Work Shift: *
Days/Evenings *Department: *
Mercy Health Link – Toledo Regional OfficeAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected] If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [[email protected]](mailto:[email protected])
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