NetApp Looking for Director, Business Operations at San Jose, CA Full Time

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

The OSSG (ONTAP Software & Storage group) Product Team is responsible for building, managing, and launching NetApp’s core storage and data management products. The team builds the foundational product capabilities behind NetApp’s flagship product ONTAP and is at the forefront of driving a transformational journey at NetApp by accelerating innovation across NetApp’s hybrid cloud portfolio (Public, Private & On Prem).

NetApp’s OSSG team is looking for a Director of Product and Business Operations Transformation with the main charter to improve operational efficiencies by creating, documenting, and helping to operationalize business processes across the core business to maximize our customer’s productivity while creating a culture of accountability and transparency. The mission is to simplify NetApp’s core operations and remove barriers to execution for internal/external stakeholders.
This is a key leadership position in the OSSG reporting to the VP, Product Management.

This role provides active direction to achieve OSSG’s product strategy through a variety of means including, but not limited to – advising on strategic opportunities and alignment, ensuring superior operational delivery for product initiatives, transformation process management activities such as establishing a modern and agile PLC (Product Lifecycle) process,  driving cohesive roadmaps across core and cloud, standardizing and driving AOP (Annual Operating Plan) and MBRs/QBRs (Monthly and Quarterly Business Reviews); market and competitive research/benchmarking, special projects, and driving cross-functional execution. 

As a leader of the Product and Business Operations Transformation team, you will be responsible for building a global Center of Excellence strategy for the OSSG to establish continual automated services, workflows, and tools. The role will be responsible for removing repetitive tasks, improving operational efficiency, and reducing operational debt across data, technology, and operations. 

The Director will lead of a team of Program Managers in a cross functional role to build automated services throughout the organization and will have oversight to activities across different products. 

You will work closely with senior leadership in the planning, evaluation, and selection of the right opportunities to remove operational debt across the enterprise and bridge the gap between the business, data, tech, and operations teams to ensure automated services run smoothly and efficiently. Additionally, you’ll report back to executive management on the success of the program and its status, helping to confirm the vision’s success and tie with broader transformational efforts.

Job Requirements

Location: Ability to work anywhere within the U.S

What You’ll Do:

• The Director, Product and Business Operations Transformation will lead a dedicated team focused on product and business operations transformation, continuous improvement, project management, and business analysis. This role will provide strategic thought leadership, drive prioritization, and lead special programs across different groups. You will be responsible for leading, managing, and supporting large, complex business transformation initiatives that are highly visible and critical to the business.
• Working with Inbound and Outbound Product Management leaders, Hybrid Cloud Engineering (HCE), Cloud BU and other teams such as Finance, Pricing, Field, and Operations, you will be engaged in creating new ways to improve performance. This will include discovering and introducing solutions for automation and improvement within the Product Management team and more broadly within the OSSG. If you are passionate about innovation, execution, metrics, data, technology, and inspiring operational teams, then you will feel right at home. If you are looking forward to leading strategic projects to promote efficiencies with the latest tools and technology in process analysis and data, then you would enjoy leading this team.

Primary job responsibilities include:

• Determine key phases, deliverables, standard processes to establish a modern and agile end to end PLC process; Standardize templates for deliverables such as MRD/PRD 
• Define and execute roadmap with speed and precision
• Drive AOP process with precision and data and manage
• Drive MBRs & QBRs working with all stakeholders 
• Establish the overall Product Operations business plan in partnership with BU , Engineering, and rest of the supply chain functions, including finance, with impact on Product Bookings, Revenue, Margin, and growth. 
• Ensure consistent management of Product Portfolio and deliverables
• Collaborate with Product Managers across the organization to manage key performance metrics
• Lead cross functional teams in tackling and resolving key initiatives or projects that are critical to strategy success
• Work cross functionally with various business departments to identify the Process improvements and automation opportunities
• Lead a team of Program Managers/Snr Program Managers with a focus on motivation/coaching/developing the team on how to expertly achieve program goals, manage program team members, and successfully track/manage/communicate across the program/organization
• Negotiate with and influence decision-making at the senior management and at the executive level to gain cross-functional support of Product Operations objectives and initiatives 
• Drive stakeholder engagement, communications, and visibility to ongoing projects
• Develop strong relationships with internal stakeholders to understand their needs and drive insights that lead to revenue growth and/or automation opportunities
• Lead stakeholder business meetings and strategic business conversations with ease, poise, and maturity.
• Educate and advocate to instill in teammates the philosophy that a data-driven culture needs to be integrated into the ways we conduct business throughout the organization

Minimum Qualifications

• 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD).
• 10+ years’ experience as Leader focused on program/project management, process management, product management in delivering complex projects or Strategy and Operations Consulting. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.
• Experience managing product portfolio
• Proven and demonstrated experience in designing, driving and managing full life cycle of hardware/ software Product development from concept to deployment is highly desired
• Detailed and process oriented; with ability to work on both strategic and tactical initiatives.
• Experience in Agile environment is preferred.
• Excellent MS Office experience (Project, Power Point, Excel).
• Experience presenting to executive level leaders.
• Ability to motivate staff and influence their tasks to align with organizational goals and priorities.
• Self-motivated; able to work independently while coordinating activities with cross-divisional teams.
• Team player; able to communicate with technical and business experts at all levels of the organization.
• Solid analytical and problem-solving skills; ability to think strategically.
• Growth mindset, sense of curiosity and strong problem-solving skills.
• Excellent verbal and written communication and presentation skills.
• Technology industry experience is desirable but not required

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: As a U.S. federal contractor, in accordance with President Biden’s recent Executive Order for U.S. federal contractors, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a medical or religious reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions.