MAJOR DUTIES AND RESPONSIBILITIES
Supports the Dir, Store Operations in managing the coordination of business process improvements to enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and reduce business risks related to business unit integration. Identifies opportunities to automate business processes and partners with other departments to create documentation and tools to assist in transition.
Partners with Dir, Store Operations, and business leadership and cross functional teams to establish key service standards and policies and ensures supporting tools and technologies are in place to assist in integration.
Develops project plans from beginning to end; defines project scope, goals and deliverables that support business strategies in collaboration with senior management.
Plans, schedules and tracks project timelines, milestones and deliverables using appropriate tools.
Effectively communicates project expectations to team members and stakeholders in a clear and timely manner.
Utilizes internal ticketing and approval processes, and participates in project/initiative planning and development meetings.
Supports Spectrum Stores in implementation, maintenance and enhancement of processes; supports systems and work tools.
Partners with business leadership and personnel from other functional groups to support company and global initiatives.
Manages the establishment and implementation of leading edge business process practices and process modeling tools to analyze, design and document business processes and standards.
Gathers, refines and validates complex business requirements, interdependencies, potential risks and issues related to the transition.
Facilitates communication and gains commitment between acquired business units and stakeholders to align processes and solutions with business strategies.
Performs other duties as requested by management.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, company management, and customers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Ability to facilitate cross-functional communications among multiple teams
Ability to utilize key performance indicators/metrics
Ability to make decisions and solve problems while working under pressure
Ability to contribute to multiple projects at one time
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Knowledge of personal computer and software application skills (i.e. Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, etc.)
Knowledge of process and project management
Bachelor’s Degree or related field or equivalent
Related Work Experience
5+ years: Demonstrated project management experience
3+ years: Business process management experience
7+ years: Technical and business work experience
7+ years: Retail and/or Spectrum Stores Background Preferred
Skills/Abilities and Knowledge
Knowledge of broadband products and services
Proficient in Microsoft SharePoint
Formal training or professional education in business process or project management
Some travel required
SRL500 294873 294873BR
Tagged as: United States
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