Log In
Sign Up
Regional Market Manager
The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country. With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years. When it comes to a career in wireless retail, TCC is the place to be.
Retail Market Managers will receive the following benefits:
- Base salary pay plus unlimited sales commission and bonus potential
- Paid Time Off
- 401K with match
- An extensive paid training program
- Free retail approved clothing
- Substantial discount off T-Mobile wireless services
- Wireless accessory and related products discounts
- Health, Dental and Vision Insurance
- Supplemental Insurance available
- Early Wage Provider (powered by ZayZoon)
- Auto Car Allowance
What you will do in your role:
- You’re in charge of building your team of Store Managers and equipping them to hire and train the kinds of staff members that can deliver the best possible customer experiences
- You’ll meet regularly with Store Managers to discuss day-to-day operations, upcoming store events, promotions, and training
- We’ll also count on you to track everything from operational compliance, team dynamics, and store appearance to customer satisfaction and a rolling list of improvement areas
- You’ll pinpoint performance gaps, addressing them with urgency as you escalate serious issues as needed; that said, you’ll also recognize and celebrate team successes regularly
- When gaps in operations compliance and procedures arise, you’ll provide on-the-spot coaching
- You’ll also analyze each store’s P&L for individual and cross-market performance gaps and opportunity areas
- Finally, you’ll be a driving force in coaching your teams, motivating them, helping them develop, as well as making the tough decisions when your team needs to be held accountable
The experience and skills you’ll bring:
- Bachelor’s degree in business or related field and/or equivalent work experience
- 2-4 Years: Management of sales and operations in a retail sales organization (T-Mobile experience preferred)
- Multi-site Management
- Professional Development
- People Management
- Presentations
- Sales
- Business Analysis
- Communication
- Customer Service
- Valid driver’s license and a clean driving record and reliable vehicle required
THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer – M/F/Vets/Disabled
PI185736643
