The Judge Group Looking for Healthcare Design Strategist, Level 3 at New York City, NY Full Time

This job will have the following responsibilities:

• Bring expertise in both critical thinking and product and service development from early-phase strategy and user needs identification through to development, implementation and launch
• Develop and apply a customer and patient-centered design framework for use in the evolution of comprehensive pharmaceutical product and service solutions
• Find opportunities to enhance the quality of patient and customer experiences
• Improve the development processes, including supporting documentation, guidance materials and SOPs, as well as developing and training internal team members in new or revised processes
• Grow and maintain strong cross-functional partnerships; your strong collaborative skills will build deeply integrated plans for how Design will deliver value to end-users and stakeholders in new business categories 
• Have capability and bandwidth to manage multiple projects consecutively and successfully

Qualifications & Requirements:

• A bachelor’s degree, with a major in design preferred
• 8+ years of design/strategic leadership-related experience
• Experience must include defining and applying strategic business goals and customer experience insights to guide design strategy and execution
• Expertise in the understanding of disease states and chronic disease management with expertise in designing comprehensive healthcare product solutions that improve the patient experience is desired, but not necessary
• Understanding of the pharmaceutical clinical trial process is a plus
• Solid insights into coordinating user research and the identification and synthesis of user needs into design opportunities and frameworks
• Strong visual, written, and oral communication skills
• Ability to work collaboratively
• Proven and validated experience managing myriad multi-disciplinary teams and complex product design and development programs
• Financial budgeting skills and proficiency is required, as well as strong strategic project and account
• management capabilities