This people manager role leads and oversees the call center workforce management function. Ensures all productivity and performance service levels are achieved for UNFCU’s 24/7 call center environment. Responsible for assisting the call center in optimizing staffing across all delivery channels (inbound calls, email, chat, etc.). Assist in projecting staffing needs based on volume forecasts and reporting daily, monthly and quarterly needs ensuring quick responses to business needs.
This position is expected to be remote.
Tagged as: United States
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