The Academic Records Associate is a multi-functional position providing clear, accurate and concise service as a member of the document management team. Under the facilitation of the Manager, Admissions Operations and Systems, the Associate responds to inquiries by providing clear, accurate and concise information that enables resolution. This includes the processing of forms and information, follow-through and completion of processes to enable resolution within the document management team environment. The Academic Records Associate is responsible for handling student academic records-related issues, policies, and regulations.
The incumbent is required to continually develop knowledge in all aspects of registrar and admission operations and processes, policies and regulations. The Academic Records Associate works in a cooperative and supportive team environment to support clients. The Academic Records Associate is required to continually develop her/his areas of expertise and to share that knowledge. The incumbent is responsible for contributing positively to the team and to the Admissions Office through recommendations on the process, service and communications improvements.
The Academic Records Associate is required to develop and maintain expertise in multiple areas of the Registrar’s Office. The areas below include a selection of the primary responsibilities:
The Academic Records Associate is also required to develop and maintain expertise in the following areas related to the Office of Admissions:
POSITION IN ORGANIZATION
REPORTS TO: Manager, Admissions Operations and Systems
POSITIONS SUPERVISED: Not applicable
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position:
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results – Consistently achieving results, even under tough circumstances.
Innovation – Creating new and better ways for the organization to be successful.
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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