Advancing Healthcare Together – The Future of Healthcare is in East Texas Why UT Health – East Texas? Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people. What You Will Be Doing: The Patient Care Tech (PCT) I works in partnership with the licensed nurse to support the delivery of care in a safe patient environment that promotes caring and healing. The PCT I demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated tasks for age specific populations under the supervision of a licensed nurse. He/she records data as directed by policy and procedure, and reports observations and patient concerns to the licensed nurse. The Patient Care Technician is responsible for assigned non-nursing functions. Duties of a PCT I include, but may not be limited to, obtaining vital signs; assisting patients with basic tasks, such as bathing, dressing, and eating and other ADLs; collecting specimens for lab tests; and assistance with monitoring of patients. The PCT I is competent to perform in at least one general area of practice. DUTIES, ACCOUNTABILITIES AND RESPONSIBILITIES include the following: Assists patients with ADLs and through ongoing monitoring and response to patient needs. Organizes work in order to complete daily assignments within assigned timeframes. Competently performs defined skills in order to meet patient needs/expected outcomes. Maintains a clean, orderly and safe environment by following appropriate safety, infection control and patient care polices. Participates in tasks related to environment and equipment use, (including use, cleaning and storage) according to unit and hospital policy. Appropriately utilizes and charges for supplies used in patient care. Assists with cost effective care by ensuring appropriate use of supplies with minimal waste. Competently delivers therapeutic interventions to populations served under the direct supervision of a licensed nurse. Other duties as assigned So what experience are we looking for in our Patient Services Representatives? Education: High School Diploma or equivalent Experience: One year experience in acute care hospital or long term care facility preferred Completion of approved certified nursing assistance course Competent to use patient care related machines and equipment Maintains unit/department/role competencies Outstanding customer service skills and desire to actively display those skills to create great connections with our customers, both external (guests) and internal (other team members and product lines) Intermediate knowledge of personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required Intermediate knowledge of medical terminology Strong verbal and written communication skills Active listening skills Ability to type a minimum of 35 WPM corrected of errors Ability to operate office equipment effectively Organizational skills required with the ability to multitask and handle heavy volume of patient flow. Ability to work well with others Strong interpersonal communication and documentation skills Ability to work as a team player Good problem solving skills Strong time management skills Ability to think strategically and act tactically Ability to handle multiple tasks at the same time Ability to embrace the client relationship to guide decisions and actions Demonstrates good team work abilities Certification and Licensure: Active certification with the state of Texas preferred. Current BLS Compliance Requirements Comply with regulatory requirements, guidelines, and policies BEHAVIORAL STANDARDS: Service Patient Centered Customer Service: Genuinely care about people. Cultivate a compassionate environment: Changing lives for the better together Quality Clinical and Operational Excellence: A relentless drive to be the best. Holistic Approach: Think and act for the benefit of the whole. People Promote a collaborative environment: Build effective working relationships with others. Identify and Develop Talent: Prepare others to deliver excellence. Financial Business Acumen: Know, own and drive our business. Continually Simplify and Improve: Work to make everything as efficient as possible. Growth Foster Innovation: Seek and apply leading edge solutions. Set Clear Direction: Tell others where you are going, how to get there and why. PHYSICAL REQUIREMENTS: Ability to sit for long periods of time while completing work on a computer Ability to lift 10 or more pounds Ability to move throughout the workplace Now that you read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients. UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).
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