Vaco Looking for Healthcare CSR – Inbound/Outbound Scheduler at Louisville, KY Full Time

Job Description

JOB RESPONSIBILITIES

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
• Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
• Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
• Regularly monitor guided schedule documents to ensure up to date scheduling compliance
• Determine appropriate physicians for all non-directed referrals
• Reschedule patients using proper functions
• Field non-clinical patient questions or transfer to appropriate clinical parties
• Set patient’s expectations for their visit ensuring an excellent patient experience
• Call patients to reschedule appointment when clinic is cancelled
• Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
• Treat all matters confidentially concerning patient information according to HIPAA guidelines.
• Adhere to group productivity and quality metrics
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or Equivalent required
• Excellent customer service skills required
• Two years of scheduling in a multi-specialty clinic, preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Successful completion of all required training
• Must be dependable, professional and a team player
• Excellent organizational and communications skills and ability to work independently
• Ability to adhere to deadlines
• Seeking energetic, motivated candidates

WORKING CONDITIONS

• Call center/office environment with regular sitting at a desk with the use of a computer and telephone