Westside Family Healthcare Inc Looking for Community Health Worker at Wilmington, DE Full Time

Community Health Workers Needed! Sign On Bonus Offered!

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

At Westside Family Healthcare, the Community Health Worker is a core member of the collaborative care team who provides social service case management directly in the communities through outreach to specific target populations. The Community Health Worker will be responsible for identifying social, emotional, environmental, financial, and other support needs for community members and established patients while connecting them with appropriate services and community resources. This position will work closely with our multidisciplinary teams and community partners to identify areas of need and resources with the goal of improving patients’ health care and outcomes.

CORE RESPONSIBILITIES

1. Traveling between offices and communities in Delaware to conduct home visits, meetings, and outreach events in the community with individuals and established patients to provide case management by completing screenings and needs assessment, identifying social needs, developing effective service plans, collaborating with internal/external healthcare systems, coordinating care and connecting to appropriate internal and/or external community resources.
2. Assist individuals and families in the community in accessing health and psycho-social related services, including but not limited to: obtaining a medical home, providing instructions on appropriate use of the medical home, overcoming barriers to obtaining needed medical care, behavioral health and social services while reducing cultural and socio-economic barriers between clients and institutions
3. Facilitate community outreach and public education by participating in community events and conducting presentations in the community as needed.
4. Coach community members and established patients in effective management of their chronic health conditions, self-care strategies, and motivate patients to be active, engaged participants in their health care.
5. Maintain accurate and timely documentation.

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Requirements:

MINIMUM OBJECTIVE QUALIFICATIONS

1. High School Diploma or General Equivalency Diploma (G.E.D.)
2. Fluency in written and spoken English and Spanish and/or Haitian Creole
3. Related work or volunteer experience providing services to a culturally diverse populations
4. Verifiable good driving record and reliable transportation
5. Ability to travel independently between offices and communities throughout Delaware as needed
6. Ability to perform duties directly in the communities as needed (up to 90% of the schedule will be required to work in communities throughout Delaware)
7. Ability to work evenings and weekends as needed
8. Experience using computers and Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

1. Community Health Worker certification, training program, or equivalent
2. One year of experience as a case manager or in a related social services position
3. Knowledge of community, social and health resources in Delaware
4. Experience working with patients with medical conditions and mental health and/or substance use disorder

OTHER INFORMATION

1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control.
2. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines. Demonstrate ability to collaborate and communicate effectively in a team setting
3. Proven problem-solving skills to identify creative solutions to problems faced by patients
4. Ability to handle and de-escalate difficult situations involving patients, families, and community partners

PM22

PI172741669